The European system of resolving police complaints

The possibility to lodge a complaint is an important step towards professional and lawful policing, while it also increases public confidence in the work of police officers.

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A considerable decrease in the number of complaints related to the use of powers and coercive means over recent years shows that police officers understand police powers well and that they are tactful and polite in the course of procedures. In order to minimise the number of complaints, we encourage a polite and respectful attitude of police officers towards those involved in police procedures and in processing complaints, while in reconciliation procedures taking place at police stations we encourage mediation for constructive management of conflicts.

Under a watchful eye

Very few state bodies in Slovenia are under such strict supervision by the professional and general public as the police. In addition to the relevant state institutions (such as the state prosecution, the Human Rights Ombudsman and the Information Commissioner), their work and use of powers are also constantly closely monitored by the media and non-governmental organisations, which is important from the aspect of protection of human rights and ensuring the transparency of police work.

Ensuring internal security in the police

In addition to this, the police have a well-developed system of internal security and protection procedures to address and investigate suspected officer misconduct. In the event of misconduct, urgent measures are taken to establish internal security and appropriate legal procedures are conducted. Considering the nature of their work, the police in particular have to strive for the highest possible standard of professional integrity.

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