Related releases

 

Yesterday, 2 May 2024, Europol published a press release on the successful completion of an international investigation into a large number of crimes linked to fake call centres, mostly located in Eastern European countries and Lebanon. Online fraudsters carried out their crimes under the guise of technical assistance, banking services and other activities.

FotoEuropol operacija Pandora 1

Slovenian police prevented high levels of damage to its citizens in several cases

The Slovenian police took an active part in the operation Pandora as well, as there were also victims from the Slovenian territory. After months of intensive cooperation, in particular with the German law enforcement authorities, the police managed to prevent a large number of Slovenian citizens from being cheated to the tune of hundreds of thousands of euros.

Fraudsters mainly target legal persons

Since July 2023, the Slovenian police have been detecting cases of telephone calls made under the guise of technical assistance by bank employees, with the fraudsters targeting mainly legal persons. More than 40 cases have been investigated, with a total damage of around 3.8 million euros and stolen funds flowing into bank accounts in Germany.

FotoEuropol operacija Pandora 2

It is important to report any damage immediately

International cooperation and the prompt reaction of law enforcement authorities are crucial in this type of cybercrime with an international element, as they can work with banks to prevent funds being transferred from victims' accounts to the accounts of money mules abroad.

The international element makes it extremely difficult, if not impossible, for victims to recover the funds afterwards. It is therefore extremely important that you report any damage to the police and your bank immediately.

Prav zaradi mednarodnega elementa je namreč naknadno vračilo sredstev oškodovancem izjemno oteženo oziroma v večini primerov skorajda nemogoče. Zato je izjemno pomembno, da morebitno oškodovanje nemudoma prijavite policiji in svoji banki.

Police advice

  • Banks will never send you emails with links to online banks. If you receive such an email, you can be sure that it is a fraud attempt.
  • If you click on the link, you will be taken to the fraudster's website, even though it may look identical to your online bank.
  • Fraudsters are after your online banking details and these details will be sent to them when you log in. They will then call you and present themselves as technical assistance from the bank. This will give them everything they need to empty your bank account.
  • If you are a victim of such a scam, report it immediately to the police and your bank. We also recommend that you collect all available documentation (emails, transaction details, mobile numbers, email addresses, IP numbers, if any).

 

More information on the investigation is available in the Europol press release: Operation PANDORA shuts down 12 phone fraud call centres